365lucky Platform Terms and Conditions of Use

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Player") and 365lucky ("We" or "Platform"). By accessing, registering for, or using any part of the 365lucky platform, whether via the website or mobile app, you acknowledge that you have read, understood, and agreed to be bound by all terms stated herein.

These terms apply to all platform users without exception, including new players, existing players, VIP members, and any individual accessing platform content even without a registered account. Continued use of the platform following the publication of any updated Terms and Conditions is deemed acceptance of those changes.

To use the 365lucky platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old or the minimum legal age set by the laws of your jurisdiction, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not be subject to any active self-exclusion program.
• Not be located in a geographic region where use of the 365lucky platform is prohibited by local law.
• Not registering on behalf of another person or using a third party's identity information.

365lucky reserves the right to request age and identity verification at any time. Accounts found to be ineligible will be suspended immediately, and any remaining balance will be subject to a thorough review before release.

Each user is only permitted to hold one active account at any one time. Ownership of multiple accounts by the same individual, whether using different information or different payment methods, is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and active phone number. False or incomplete information may hinder the verification process and fund withdrawals.

The Know Your Customer (KYC) process is mandatory before your first withdrawal is processed. Documents that may be requested include:

• A copy of a valid national ID card or passport
• Proof of current address (utility bill or bank statement not older than three months)
• Proof of ownership of the payment method used

You are solely responsible for maintaining the security of your account username and password. Any activity that occurs through your account, whether with or without your knowledge, is your own responsibility. Please contact customer support immediately if you suspect your account has been accessed without authorisation.

365lucky supports a wide range of popular payment methods in Malaysia. All deposits are credited to your account automatically within minutes of successful payment confirmation. No fees are charged by 365lucky for standard deposit transactions.

For withdrawals, the following conditions apply:

• Minimum and maximum withdrawal limits apply and can be reviewed on the Deposit platform.
• The withdrawal method must match the deposit method used or be under the same player's name.
• A completed KYC process is a mandatory requirement before any withdrawal is approved.
• Withdrawals are typically processed within one to three business hours, depending on the selected payment method.
• Withdrawal requests filed during an account investigation may be placed on hold until the investigation is complete.

Funds deposited into a 365lucky account are for entertainment purposes only and do not constitute a financial investment. 365lucky does not accrue any interest on player account balances.

365lucky offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, free gifts, and a VIP loyalty programme. Each promotion has its own specific terms outlined on the relevant promotions page.

General terms applicable to all bonuses unless otherwise stated:

• All bonuses are subject to rollover requirements before a withdrawal can be made.
• Each player is eligible to claim each type of promotion once only, unless otherwise stated.
• Bonuses cannot be transferred, combined, or converted directly to cash without meeting the rollover requirements.
• 365lucky reserves the right to void any bonus suspected of being obtained through illegitimate means or system manipulation.
• Unused bonuses or unfulfilled rollover requirements within the specified period will expire automatically.

All games available on the 365lucky platform use a Random Number Generator (RNG) independently certified to ensure the fairness and unpredictability of every game outcome. The Return to Player (RTP) rate for each game can be found in the respective game information.

Players agree to comply with the specific rules of each game. Any attempt to exploit software bugs, technical vulnerabilities, or inconsistencies within a game is prohibited. If you encounter any technical issue during gameplay, you are required to report it to customer support rather than exploiting it for personal gain.

In the event of a technical disruption or disconnection during an active game session, 365lucky will use server records to determine the status of the interrupted game. Decisions based on server records are final and cannot be disputed.

365lucky players are required to conduct themselves respectfully toward all other users and our support team. The following actions are strictly prohibited on the 365lucky platform:

• Use of automation software, bots, or any third-party tools designed to automate gameplay or exploit the system.
• Colluding with other players to manipulate game outcomes, particularly in multiplayer games such as poker.
• Violent, discriminatory, threatening, or abusive language or conduct directed at the support team or other players.
• Any attempt to access another person's account or the platform's systems without authorization.
• Use of the platform for money laundering purposes or any other illegal activity.

Violation of any of the above rules may result in immediate account suspension or closure, and the relevant activity may be reported to the appropriate authorities where necessary.

Players may close their account at any time by contacting 365lucky customer support. Prior to closure, ensure all pending withdrawals have been processed and no active bonus rollover requirements remain.

365lucky reserves the right to suspend or close any player's account without prior notice under the following circumstances:

• Confirmation that a player has violated any section of these Terms and Conditions.
• Identity fraud or providing false information during registration or the KYC process.
• Suspected fraudulent activity, money laundering, or collusion.
• Requests from legal authorities or regulatory bodies.
• Failure to comply with verification requirements within the specified timeframe.

In cases of account closure due to a terms violation, the remaining balance is subject to a thorough investigation and may be forfeited depending on the outcome.

365lucky provides its online gaming platform on an "as is" basis and makes no guarantee that the service will be free from interruptions, errors, or fully secure from cyber threats, even though we apply the highest industry security standards including 256-bit SSL encryption.

365lucky is not liable for any losses arising from:

• Technical disruptions, platform maintenance, or internet connectivity issues on the player's end.
• Unfavourable game outcomes for the player, as all games use a fair RNG that cannot be influenced.
• Delays in processing deposits or withdrawals due to issues with third-party payment providers.
• Losses arising from account access by unauthorised third parties due to the player's negligence in securing their login credentials.

365lucky reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this page. The last updated date will always be displayed at the top of this document.

It is your responsibility to review this page periodically. Continued use of the platform after any changes are published constitutes acceptance of the updated terms.

If you have any questions regarding these Terms and Conditions or the use of the 365lucky platform, please contact our support team, available 24 hours a day, 7 days a week via live chat within the platform or through the FAQ page for frequently asked questions.

For issues related to responsible gaming, self-imposed limits, or assistance with problem gambling, please visit our Responsible Gaming page for more information and the support tools available.